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A survey records response channel and satisfaction. Eight respondents did not report satisfaction, but their response channels are known: \(5\) used chat and \(3\) used phone.
Explain how to retain all respondents in a two-way table. What new column should be added, and what counts enter it?
Hints
- Missing values can be represented as an explicit category when retaining records is important.
- Keep the known variable classification for each incomplete record.
- Ensure the added category is distinct from every substantive response.
Solution
1. Add a satisfaction category labeled “not reported.”
2. Enter \(5\) in the chat/not-reported cell and \(3\) in the phone/not-reported cell.
3. This preserves the channel information and keeps each respondent in exactly one cell.
Answer
Add a “satisfaction not reported” column. Put \(5\) in the chat row and \(3\) in the phone row of that column.
