52722112
A market research firm is evaluating a company’s claim: “No more than \(12\%\) of our customers are dissatisfied with the service.” A random sample of \(n = 80\) customers is surveyed. The rejection region is \(R = \{15, 16, \ldots, 80\}\), where the test statistic is the number of dissatisfied customers in the sample.
Determine whether this is a left-tailed or right-tailed test. State the null hypothesis \(H_0\) and alternative hypothesis \(H_a\), and describe the decision rule in context.
Hints
- Look at which end of the possible count scale is included in the rejection region.
- Identify the boundary proportion in the company’s claim.
- Explain what it means when the observed count falls in \(R\).
Solution
1. The rejection region contains the larger possible values of the test statistic, so this is a right-tailed test.
2. The company’s boundary value is \(p = 0.12\), so the hypotheses are \(H_0: p = 0.12\) and \(H_a: p > 0.12\). The broader claim being tested is \(p \le 0.12\).
3. Reject \(H_0\) if at least \(15\) of the \(80\) sampled customers are dissatisfied. Otherwise, fail to reject \(H_0\).
Answer
This is a right-tailed test.
\(H_0: p = 0.12\); \(H_a: p > 0.12\).
Reject \(H_0\) if \(15\) or more sampled customers are dissatisfied; otherwise, fail to reject \(H_0\).
